Privacy Policy

Elizabeth Pawle customer privacy notice

This privacy notice tells you what to expect us to do with your personal information:

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• How to complain

Contact details

Email: [email protected]

What Information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Payment details

• Account information

• Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.

Your data protection rights:

• Right of access: Request copies of your personal information

• Right to rectification: Ask us to correct or delete inaccurate or incomplete information

• Right to erasure: Ask us to delete your personal information

• Right to restrict processing: Limit how we use your information

• Right to object: Object to how we process your data

• Right to data portability: Ask us to transfer your data to another organisation or to you

• Right to withdraw consent: You can withdraw consent at any time when consent is the basis for processing

To make a rights request, please contact us using the details at the top of this notice.

Our lawful bases for using your data

For providing services and goods:

• Consent – we obtained your permission after providing relevant information

For service updates or marketing:

• Consent – you can withdraw this at any time

For handling queries, complaints, or claims:

• Consent – we obtained your permission after providing relevant information

Where We Get Personal Information From

• Directly from you

How long we keep information

We retain personal information according to the following schedule:

Name: service delivery / marketing, 2 years, secure deletion or anonymization follows

Email address: service delivery / marketing, 2 years, secure deletion or anonymization follows

Address: delivery of products, 2 years, secure deletion or anonymization follows

Purchase history: service records / customer care, 3 years, secure deletion or anonymization follows

Payment information: transaction processing, 1 year after purchase, secure deletion or anonymization follows

How to complain

If you have any concerns about our use of your personal data, please contact us using the email provided above.

If you remain dissatisfied after raising a complaint with us, you can also complain to the ICO:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline: 0303 123 1113

Website: www.ico.org.uk/make-a-complaint